This Shipping & Delivery Policy (“Policy”) outlines the terms and conditions governing the shipment and delivery of products purchased from Furniture by Piroji, a brand operated by Piroji Furniture Pvt. Ltd. By placing an order on our website, the customer agrees to the terms mentioned below.

1. Order Processing & Dispatch

• All orders are processed and dispatched within 7–15 working days from the date of order confirmation and successful payment, subject to product availability and order volume.
• Customized, made-to-order, or bulk orders may require additional processing time. The revised timeline, if any, will be communicated to the customer in advance.
• Orders are dispatched only on working days (excluding Sundays and public holidays).

2. Delivery Coverage & Timeline

• We deliver products across India, subject to serviceability of the delivery location by our logistics partners.
• Delivery timelines may vary depending on the customer’s location, accessibility of the delivery address, local restrictions, weather conditions, or unforeseen logistical delays.
• Furniture by Piroji shall not be held liable for delays caused due to circumstances beyond reasonable control, including but not limited to natural calamities, strikes, lockdowns, or transportation disruptions.

3. Shipping Charges

• Shipping is completely FREE for all orders unless otherwise mentioned at the time of purchase.
• There are no hidden delivery, handling, or logistics charges.
• Any additional charges applicable for special delivery requirements (if requested by the customer) will be communicated beforehand.

4. Packaging & Handling

• All products are packed using export-grade packaging standards to ensure safe transit.
• Packaging materials include bubble wrap, foam sheets, protective layers, heavy-duty corrugated boxes, and wooden crates where necessary, depending on product size and fragility.
• Despite best packaging practices, minor transit marks may occur and do not qualify as manufacturing defects.

5. Order Tracking & Communication

• Once the order is dispatched, customers will receive shipment and tracking details via SMS and/or Email.
• Customers are responsible for providing accurate contact and address details at the time of order placement.
• Furniture by Piroji shall not be responsible for delays or non-delivery arising due to incorrect or incomplete address information.

6. Delivery Terms & Customer Responsibility

• Delivery will be made to the ground floor or accessible entrance of the delivery address unless otherwise specified.
• Customers must ensure clear access for delivery vehicles and personnel at the time of delivery.
• Any additional costs incurred due to failed delivery attempts, address changes, or re-delivery requests may be chargeable.

7. Assembly & Installation

• On-site assembly services are not provided by Furniture by Piroji.
• Assembly support will be provided through phone or video call guidance, where required.
• Customers may engage a local carpenter or technician at their own cost for assembly.
• Furniture by Piroji shall not be responsible for any damage caused during assembly by third-party carpenters or technicians.

8. Inspection at Delivery

• Customers are advised to inspect the packaging and product at the time of delivery.
• Any visible transit damage should be reported to our support team within 24 hours of delivery along with photographs for verification.
• Claims raised beyond the stipulated time may not be eligible for resolution.

9. Limitation of Liability

• Furniture by Piroji’s liability, if any, shall be limited to the value of the product purchased.
• The company shall not be liable for indirect, incidental, or consequential damages arising from delivery delays or handling issues.

10. Policy Updates

• Furniture by Piroji reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice.
• Any changes will be effective immediately upon being published on the website.