This Return & Refund Policy (“Policy”) governs all purchases made from Furniture by Piroji, a brand operated by Piroji Furniture Pvt. Ltd. By placing an order on our website, the customer confirms acceptance of the terms stated below.

1. Return Eligibility Period

• Customers may request a return within 7 calendar days from the date of delivery.
• Requests raised after the 7-day window will not be eligible for return or refund under any circumstances.

2. Acceptable Reasons for Return

Returns are accepted only in the following cases:

• Product is damaged during transit
• Product has a manufacturing defect
• Customer receives a wrong or incorrect product
• Product has a major structural or manufacturing quality issue affecting its intended use

Important: Natural variations in solid wood (such as grain patterns, knots, minor color or texture differences) are inherent characteristics of wooden furniture and do not qualify as defects or damage.

3. Mandatory Unboxing Video Requirement

• An unboxing video is mandatory and compulsory for all claims related to damage, defect, or incorrect product delivery.
• The video must:
  • Clearly show the sealed package before opening
  • Capture the entire unboxing process without cuts or pauses
  • Clearly display the product condition and the issue observed, if any
• The unboxing video acts as primary evidence to verify transit damage or incorrect delivery.
• Claims without a valid unboxing video or with edited/incomplete footage may be rejected.

Note: The unboxing video protects both the customer and Furniture by Piroji by ensuring transparent and fair claim resolution.

4. Reporting Timeline & Supporting Proof

• All issues must be reported within 7 days of delivery.
• Customers may be asked to share clear photographs in addition to the unboxing video for verification purposes.
• Claims reported beyond this period will not be accepted.

5. Product Condition for Return

To qualify for return:

• Product must be unused, unassembled, and uninstalled
• Product must be returned in original condition
• All original packaging, accessories, labels, manuals, and invoice must be included

Products showing signs of use, modification, polishing, drilling, or improper handling will be rejected.

6. Return Approval & Reverse Pickup

• All return requests are subject to inspection and approval by Furniture by Piroji.
• Upon approval, a reverse pickup will be arranged where serviceable.
• In non-serviceable areas, customers may be required to assist with logistics as per courier partner guidelines.

7. Refund Method & Timeline

• Refunds will be initiated only after the returned product is received and successfully inspected.
• Refunds will be processed within 7 working days from approval.
• Refunds will be credited to the original mode of payment only.
• Processing time may vary depending on bank or payment gateway policies.

8. Cases Where Return or Refund Will NOT Be Provided

Returns or refunds shall not be applicable if:

• Damage occurs during or after assembly by a local carpenter or third-party technician
• Product is used, altered, or assembled
• Product is returned without original packaging or documentation
• Damage results from misuse, negligence, or improper installation
• Product is custom-made or made-to-order, unless received damaged or defective
• Claim is raised after the 7-day eligibility period

9. Replacement vs Refund

• Depending on the nature of the issue and product availability, replacement may be offered instead of a refund.
• The final decision regarding replacement or refund shall rest solely with Furniture by Piroji.

10. GST & Invoice Adjustment

• Refunds shall be processed in compliance with GST regulations and adjusted against the original invoice.

11. Limitation of Liability

• Furniture by Piroji’s liability shall be limited to the value of the product purchased.
• The company shall not be liable for indirect or consequential damages.

12. Policy Updates

• Furniture by Piroji reserves the right to modify this policy at any time without prior notice.
• The policy applicable at the time of purchase shall govern the claim.